Ready to ship in 1-3 business days

## Shipping Policy

**RGV Road to Recovery IA: Receive God’s Vision (RGV RtR Shop)

### Order Processing Time

All orders are processed within **2–5 business days** (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed and a second notification when your order has shipped.

Please note: During high-volume periods or promotional events, processing times may be slightly extended.

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### Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, destination, and selected shipping method.

**Estimated delivery times:**

* **Standard Shipping (U.S.):** 3–7 business days
* **Expedited Shipping (U.S.):** 2–3 business days (if available)

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other unforeseen circumstances.

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### Shipping Locations

We currently ship to:

* All **U.S. states**

For international shipping inquiries, please contact us prior to placing your order.

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### Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to appear.

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### Shipping Carriers

We primarily use trusted carriers such as:

* USPS

Carrier selection is based on the most efficient and reliable option for your order.

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### Lost, Stolen, or Delayed Packages

RGV Road to Recovery IA is not responsible for packages lost, stolen, or delayed after they have been handed over to the shipping carrier.

If your package is marked as delivered but cannot be located:

* Check with neighbors or your local delivery office
* Contact the carrier directly using your tracking number

We will assist where possible but cannot guarantee replacement or refund for carrier-related issues.

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### Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at the email below. Changes cannot be guaranteed once the order is processed.

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### Damaged Items

If your order arrives damaged:

1. Contact us within **5 days of delivery**
2. Provide photos of the damaged item and packaging
3. Include your order number

We will review and provide a resolution, which may include replacement or refund where appropriate.

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### Contact Information

For any shipping-related questions, please contact:

RGV Road to Recovery IA: Receive God’s Vision
Email: rgvroadtorecovery@gmail.com
Website: rgvroadtorecovery.org

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### Policy Updates

This Shipping Policy may be updated at any time without prior notice. Changes will be posted on this page.

RGV Road to Recovery IA: Receive God’s Vision (RGV RtR Shop)
### Overview

We want you to be satisfied with your purchase. If you are not completely satisfied, we’re here to help within the guidelines below.

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### Returns

You may request a return within **14 days of delivery**.

To be eligible for a return:

* The item must be **unused, unworn, and in its original condition**
* The item must be in the **original packaging**
* Proof of purchase (order confirmation or receipt) is required

**Non-returnable items include:**

* Digital products or downloadable materials
* Gift cards
* Clearance or final sale items
* Any item marked “non-returnable” at time of purchase

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### Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

* Refunds will be issued to your **original payment method**
* Processing time: **5–10 business days** depending on your bank or payment provider

**Original shipping costs are non-refundable.**

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### Return Shipping

* Customers are responsible for **return shipping costs** unless the item is defective or incorrect
* Shipping costs are non-refundable
* We recommend using a **trackable shipping service**

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### Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within **5 days of delivery**
2. Provide your order number and clear photos of the issue

If verified, we will:

* Replace the item at no cost, or
* Issue a full refund (including shipping, if applicable)

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### Exchanges

We only replace items if they are **defective or damaged**.
If you need an exchange, contact us using the information below.

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### Order Cancellations

Orders may be canceled **only if they have not yet been processed or shipped**.
Once an order has been processed, it cannot be canceled and must follow the return process.

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### Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your bank

If you’ve completed these steps and still have not received your refund, contact us.

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### Contact Information

For all return and refund requests:

RGV Road to Recovery IA: Receive God’s Vision
Email: rgvroadtorecovery@gmail.com
Website: rgvroadtorecovery.org

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### Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.